General Questions
Do you offer a discount for military members or LEO?
Yes, we offer a discount to retired and active members. You must create a verified account to participate in our program. For more information and to create your account CLICK HERE.
Shipping
Why hasn't my package arrived as of yet?
My package is missing and it has been longer than 2 weeks.
Can you ship my order internationally?
We currently ship to the following countries, outside of the United States:
- Australia
- Austria
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- Croatia
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Ireland
- Israel
- Italy
- Japan
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Mexico
- Monaco
- Netherlands
- Norway
- Philippines
- Portugal
- Romania
- Serbia
- South Africa
- Spain
- Sweden
- Switzerland
- United Kingdom
To have a country added to the list please contact us below.Â
When will my order ship/arrive?
US orders:Â
All US orders are shipped USPS or UPS as requested by the customer at the time of checkout.
All orders placed Monday – Thursday are processed and prepared to ship within 1-2 business days. All orders placed Friday – Sunday begin shipping the following Monday unless it is a federal holiday, in which case shipping occurs the following business day.Â
At certain times throughout the year USPS’s estimated number of days to deliver is inaccurate and may take longer than noted by the USPS.
For UPS shipping please note UPS does not consider Saturday/Sunday a business day.Â
Customers placing an international order are responsible for any duties, taxes, and import fees, which will be invoiced to the customer by the shipping carrier. These fees often need to be handled with your carrier prior to release of the item.
NeoMag
Will the NeoMag work with my Glock Magazine?
Yes: OEM Glock magazines have a steel liner inside. The strong magnets on the NeoMag TypeG are able to hold through the polymer to the steel. Aftermarket magazines from Magpul and ETS Group magazines are all plastic and will not work.
What size NeoMag do I need?
Simple rule is Large for all .45 & 10mm, Medium for all 9mm, .40 and .357 Sig, and Small for all .380. Watch this for more:
This clip is really strong, how do I put it on?
With the magazine in or out of the NeoMag (your preference) place the edge of your pocket between the rubber pad and tip of the clip, “pinch†clip open. Push down. Pretty easy
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This magnet is crazy, will it ruin my cell phone or credit cards?
We have not had any issues ourselves or heard from anyone who has.
Will the NeoMag scratch up my magazine?
Yes, a little. We like to think of it more like “scuffingâ€. We have thousands of reloads from the NeoMag on our end and no major damage to report. We see more damage from dropping them, stepping on them, and kicking them when training.
My rubber dot came off. How do I get a new one?
Replacement of the Rubber Grip pads are covered under warranty, and are a part of expected maintenance. Click HERE to add them to your cart.
Alias
Using the hard mount bracket:
Holster clip setup:
Reversing receiver safety direction:
Receiver belt setup:
Sentry Strap
Will the Sentry Strap fit on my Rail?
The minimum size the Sentry Strap will fit is roughly 1″ (a buffer tube). The maximum circumference is 8″ (2.6 Max Diameter). The Sentry Strap is secured to the rail with Velcro.
Do I need the Sentry Strap extension?
Strap Extensions are to extend the strap to allow for bigger rails. Not for thicker slings. Strap Extensions attach and add 1-2 inches to the length of the strap. This allows it to work with rails or butstocks up to 11 inches.
Does the Sentry Strap work with my sling?
The sling clasp is secured with magnets and will fit anything from padded slings to webbing straps. If you are running a padded sling you might need to shift the magnets slightly to the opposite side of the rail.
Scout Sling
How do I fit my sling?
How to set up the Strapper Keeper.
How do I attach the Pad?
Does it come with attachment mechanisms?
No, the ends of the Scout Sling are looped and adjustable, so that you can attach it however you see fit.
EDC Tray
What fits on an EDC tray?
The tray is 9†by 11†and has a brass rod to act as a parking spot for your gun.
RASC
Will my speed strips work?
The RASC works for most speed strips in its calaber range.
A good rule of thumb is if the rounds are comparable in diameter, yes the strip will fit.Â
Contact Us
Click here for returns, exchanges, or replacement requests.
Address:
471 E. Bergey Street
Suite 3
Wadsworth OH 44281
Hours:
Business Days: Mon. – Fri.
Non-business Days: Sat. & Sun. Holidays may affect hours of operation
