General Questions

Do you offer a discount for military members or LEO?

Yes, you must create a verified account first here – https://theneomag.com/law-enforcement-and-military-registration/

Why hasn't my package arrived as of yet?
Shipping companies haven’t been very consistent as of recently.  UPS seems to be more reliable than USPS. If you haven’t received an email and it has been longer than a week since you ordered, please email our team member on the contact form below. 
If you have a tracking # please visit the tracking link provided in the email. We don’t have any more information on your package. 
My package is missing and it has been longer than 2 weeks.
We try to take care of our customers, and sometimes can remedy this issue. Unfortunately most of the time it is out of our hands. Where is my package link: https://faq.usps.com/s/article/Where-is-my-package 
Can you ship my order internationally?

We currently ship to the following countries, outside of the United States:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • Croatia
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Mexico
  • Monaco
  • Netherlands
  • Norway
  • Philippines
  • Portugal
  • Romania
  • Serbia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

To have a country added to the list please contact us below. 

NeoMag

Will the NeoMag work with my Glock Magazine?

Yes: OEM Glock magazines have a steel liner inside. The strong magnets on the NeoMag TypeG are able to hold through the polymer to the steel. Aftermarket magazines from Magpul and ETS Group magazines are all plastic and will not work.

What size NeoMag do I need?

Simple rule is Large for all .45 & 10mm, Medium for all 9mm, .40 and .357 Sig, and Small for all .380.  Watch this for more:

This clip is really strong, how do I put it on?
With the magazine in or out of the NeoMag (your preference) place the edge of your pocket between the rubber pad and tip of the clip, “pinch” clip open. Push down. Pretty easy


 

This magnet is crazy, will it ruin my cell phone or credit cards?
We have not had any issues ourselves or heard from anyone who has.

Will the NeoMag scratch up my magazine?

Yes, a little. We like to think of it more like “scuffing”. We have thousands of reloads from the NeoMag on our end and no major damage to report. We see more damage from dropping them, stepping on them, and kicking them when training.

My rubber dot came off. How do I get a new one?

Replacement of the Rubber Grip pads are covered under warranty, and are a part of expected maintenance. Click HERE to add them to your cart.

Sentry Strap

Will the Sentry Strap fit on my Rail?

The minimum size the Sentry Strap will fit is roughly 1″ (a buffer tube). The maximum circumference is 8″ (2.6 Max Diameter). The Sentry Strap is secured to the rail with Velcro.

Do I need the Sentry Strap extension?
Strap Extensions are to extend the strap to allow for bigger rails. Not for thicker slings. Strap Extensions attach and add 1-2 inches to the length of the strap. This allows it to work with rails or butstocks up to 11 inches.

Does the Sentry Strap work with my sling?

The sling clasp is secured with magnets and will fit anything from padded slings to webbing straps. If you are running a padded sling you might need to shift the magnets slightly to the opposite side of the rail.

Scout Sling

How do I fit my sling?

How to set up the Strapper Keeper.
How do I attach the Pad?
Does it come with attachment mechanisms?

No, the ends of the Scout Sling are looped and adjustable, so that you can attach it however you see fit.

EDC Tray

What fits on an EDC tray?

The tray is 9” by 11” and has a brass rod to act as a parking spot for your gun.

RASC

Will my speed strips work?

The RASC works for most speed strips in its calaber range.

A good rule of thumb is if the rounds are comparable in diameter, yes the strip will fit. 

Contact Us

Get In Touch

Our contact information can be found below, or you can reach us through the form on the page.

Address: 471 E Bergey St. Ste. 3, Wadsworth, Ohio 44281

Phone:  234-738-3454

Hours: M-F 9:00 – 5:00