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RETURNS/EXCHANGE/WARRANTY REQUESTS

We always hope you love what you ordered but if for some reason you do not or if you made a mistake while ordering,  we will gladly accept unused products that include all parts and are in the original packaging. 

Items returned for a refund or exchange must be returned within 30 days of the shipping date. If you are returning for a refund $5.00 will be deducted from the refund amount for the shipping label. Original shipping costs are non-refundable.

Free Exchanges

Option 1 Create a new order and receive a free return label. 

If you know the item you need in exchange, complete a new order and fill out the form below. Make sure you have your old and new order number handy to enter in the form. Once you complete the exchange form below we will email you with a complimentary return label. We will process your full product refund once the item is returned.

If you have questions about what you need to order you can contact us at [email protected] before completing your exchange request.

Option 2 Receive Store Credit and receive a free return label

If you would like to return your item for store credit, complete the exchange form below, selecting the store credit option, and we will email you with a complimentary return label. 

Original shipping costs are non-refundable.

Return for a Refund

Once you complete the return request below we will email you with your return label; $5.00 will be deducted from your refund for return shipping. Original shipping costs are non-refundable.

Returns will be processed within 5-7 days of receipt. Refunds are issued to the original form of payment and usually take 3-5 business days to show on your account. Any orders placed with a gift card must be refunded back as a gift card and cannot be refunded to any other payment method.

Incorrect or Defective Items

If you receive an incorrect or defective item please do not initiate a return or exchange. Use the contact form below to attach pictures and we will send you a replacement.

Product Warranty

Lifetime Warranty for Hard Goods

  • NeoMag, TYPEG, RASC, ALIAS receivers and clips

Our Lifetime Warranty covers workmanship and materials against defects for the entire life of the product on our NeoMag, RASC and ALIAS. During this period, if the product is covered by the warranty, we will repair or replace it. 

Limited Warranty for Soft Goods

  • Sentry Strap, Scout Sling and Scout Sling pad

We offer a 1 year warranty on all soft good products. This includes the Sentry Strap, Scout Sling and Scout Sling pad. This warranty covers your product against manufacturer defects in workmanship or materials. During this period, if the product is covered by the warranty we will repair or replace it. 

Use the contact form below to attach pictures and we will send you a replacement.