Contact Us
Click here for returns, exchanges, or replacement requests.
Our hours can be found below. You can reach us through the form on the page.
Address:
471 E. Bergey Street
Suite 3
Wadsworth OH 44281
Hours:
Business Days: Mon. – Fri.
Non-business Days: Sat. & Sun. Holidays may affect hours of operation
General Questions
Do you offer a discount for military members or LEO?
Yes, we offer a discount to retired and active members. You must create a verified account to participate in our program. For more information and to create your account CLICK HERE.
Shipping
Why hasn't my package arrived yet?
There are several reasons your package might be delayed. Shipping times can vary based on your location, the shipping method selected at checkout, and current carrier volumes. Weather conditions, holidays, or unexpected logistics issues can also cause delays.
To check on your package, please track your order using the tracking number provided in your shipping confirmation email. This will give you the most up-to-date information about your package’s location and estimated delivery date.
If your tracking information shows your package is delayed or if it’s been significantly longer than the estimated delivery window, please contact our customer support team using the contact form at the top of this page. We’re here to help resolve any shipping issues and ensure you receive your order as quickly as possible.
Can you ship my order internationally?
When will my order ship/arrive?
US orders:
US orders are shipped USPS or UPS as requested by the customer at the time of checkout.
Orders placed Monday – Thursday are processed and prepared to ship within about 1-2 business days (this is a general timeline and is not guaranteed). We are closed Saturday – Sunday. Orders placed Friday – Sunday begin shipping the following Monday. This does not guarantee all items ordered Friday – Sunday will ship on Monday. Federal holidays that result in USPS closures, shop closures for holidays, and high volume shopping times, such as Black Friday can increase our processing time.
For Custom Shop items we will require an additional 5 days of processing time.
At certain times throughout the year USPS™s estimated number of days to deliver may be longer than expected, USPS delays due to weather or other circumstances are noted on their website.
For UPS shipping please note UPS does not consider Saturday/Sunday a business day. When choosing UPS 2nd Day Air or Next Day Air please consider that Saturday/Sunday are not considered business days for UPS delivery times.
NeoMag
Will the NeoMag work with my Glock Magazine?
Yes: OEM Glock magazines have a steel liner inside. The strong magnets on the NeoMag TypeG are able to hold through the polymer to the steel. Aftermarket magazines from Magpul and ETS Group magazines are all plastic and will not work.
What size NeoMag do I need?
Simple rule is Large for all .45 & 10mm, Medium for all 9mm, .40 and .357 Sig, and Small for all .380. Watch this for more:
This clip is really strong, how do I put it on?
With the magazine in or out of the NeoMag (your preference) place the edge of your pocket between the rubber pad and tip of the clip, pinch clip open. Push down. Pretty easy
This magnet is crazy, will it ruin my cell phone or credit cards?
We have not had any issues ourselves or heard from anyone who has.
Will the NeoMag scratch up my magazine?
Yes, a little. We like to think of it more like scuffing. We have thousands of reloads from the NeoMag on our end and no major damage to report. We see more damage from dropping them, stepping on them, and kicking them when training.
My rubber dot came off. How do I get a new one?
Replacement of the Rubber Grip pads are covered under warranty, and are a part of expected maintenance. Click HERE to add them to your cart.
RASC
Will my speed strips work?
The RASC works for most speed strips in its calaber range.
A good rule of thumb is if the rounds are comparable in diameter, yes the strip will fit.
Sentry Strap
Will the Sentry Strap fit on my Rail?
The minimum size the Sentry Strap will fit is roughly 1″ (a buffer tube). The maximum circumference is 8″ (2.6 Max Diameter). The Sentry Strap is secured to the rail with Velcro.
Do I need the Sentry Strap extension?
Strap Extensions are to extend the strap to allow for bigger rails. Not for thicker slings. Strap Extensions attach and add 1-2 inches to the length of the strap. This allows it to work with rails or butstocks up to 11 inches.
Does the Sentry Strap work with my sling?
The sling clasp is secured with magnets and will fit anything from padded slings to webbing straps. If you are running a padded sling you might need to shift the magnets slightly to the opposite side of the rail.
Scout Sling
How do I fit my sling?
How to set up the Strapper Keeper.
How do I attach the Pad?
Does it come with attachment mechanisms?
No, the ends of the Scout Sling are looped and adjustable, so that you can attach it however you see fit.
EDC Tray
What fits on an EDC tray?
The tray is 9 by 11 and has a brass rod to act as a parking spot for your gun.
